By Lisa Ellison
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March 23, 2025
I've been thinking a lot about someone so I wanted to share my thoughts... Jamie Laing - before you roll your eyes and scroll on, hear me out. (I know, the photo gave away my cliff hanger!) You may have been one of the 50,000+ people that saw my LinkedIn post last week, very much a throw away passing comment, essentially, to say I drove past Jamie Laing on my way home from the school run whilst he was on his fundraising mission for Children In Need. I followed the story closely last week, quite hooked on his progress and whether or not he would make it. I'm not a celebrity-obsessed person and I rarely engage with anything celebrities do but last week was different and I'm sure I'm not the only one. I believe that many people didn't know he was even embarking on that challenge until last week - I didn't and I listen to Radio 1 daily! I also believe there's a lot of people that either don't know who Jamie Laing is or do know and don't particularly like him - we can't please everyone! So, what was it about his fundraising effort that gripped the nation and led to him raising over £2m?! It's all about the story. And *this* is a great example of marketing done well - with an emphasis on storytelling and humanising your brand. His fundraising effort, backed by BBC Radio 1 coverage, provides a perfect case study on the power of storytelling in marketing. His journey emphasised his struggle, determination, vulnerability and honesty and that played a pivotal role in engaging the public emotionally and driving donations. If his personal narrative hadn’t been shared so openly, it’s unlikely that such a significant amount would have been raised. This is something I've also experienced in fundraising efforts that I've been involved in and it makes all the difference but it takes strength to be vulnerable, and I'll always admire those who found the strength to tell their story (you know who you are 💛). Here's what we can learn about the value of storytelling in marketing: Emotional connection drives action : Jamie's story wasn't just about asking for donations; it was about sharing his personal experience and struggles throughout last week. People are more likely to connect with a cause when they can empathise with the storyteller. In marketing, emotional engagement creates a bond between the audience and the brand, making them more likely to engage. Vulnerability builds trust : By being honest and vulnerable about his efforts and the challenges he faced, Jamie Laing built trust with the Radio 1 listeners. Vulnerability *humanises* a brand. In marketing, being transparent and acknowledging (and addressing!) flaws can enhance credibility and build a stronger, more authentic relationship with consumers. Narrative creates value : Jamie Laing didn’t just promote an event, he shared a compelling and authentic story about his commitment. In marketing, your story can be the difference between blending in and standing out. Crafting a narrative around your brand or product creates meaning, making it more likely to stick in the minds of consumers. Great - now how can you implement this in your marketing? If you have ever worked with me, you'll have heard me going on about the importance of authenticity. This applies to everything from branding to customer service. If a brand is transparent about its processes, challenges and goals, customers are more likely to engage and support it. Emotion drives engagement - whether it’s a product, service or cause, storytelling can create an emotional connection that compels action. Consistent storytelling over time, where customers can see growth and commitment, helps keep them invested. So basically, Jamie Laing’s Children In Need campaign demonstrated that storytelling - driven by vulnerability, determination and honesty, was the key to the level of success in his fundraising last week. For marketers, it highlights that connecting with people on an emotional level, telling authentic stories and leveraging the right platforms can make all the difference in achieving success. It can feel difficult to build emotion into corporate marketing but there's ALWAYS room to be human. Does your brand feel a bit fuzzy? Let’s fix that. The Define & Align Workshop is designed to bring clarity, structure and purpose to your brand- fast.